All the most commonly asked questions ANSWERED

are you struggling with:

if you are Green sky counselling is here to help

I need emergency help


Call 999 or go to A&E now if:

Someone’s life is at risk – for example, they have seriously injured themselves or taken an overdose

You do not feel you can keep yourself or someone else safe

A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone’s time.

Get advice from 111 or ask for an urgent GP appointment if:

You are not able to speak to your local NHS urgent mental health helpline

You need help urgently for your mental health, but it’s not an emergency

you’re not sure what to do

111 will tell you the right place to get help if you need to see someone.

Use the NHS 111 online service, or call 111.

You may be able to speak to a nurse, or mental health nurse, over the phone.

A GP can advise you about helpful treatments and also help you access mental health services. You may be able to refer yourself to some services.


ADULTS – Suicidal thoughts, feelings and intentions

The Samaritans: https://samaritanshope.org/our-services/24-7-helpline/

Connection 24/7


NHS Community Mental Health Team


YOUNG PEOPLE – Suicidal thoughts, feelings and intentions

The Samaritans: https://samaritanshope.org/our-services/24-7-helpline/


Papyrus helpline:

NHS Community Mental Health Team

Mental Health Helpline Dorset:


Below are some Mental Health issues that I can support you with but I have included some self help guides to assist if you are not quite ready for counselling.

Anxiety Self Help:

Depression Self Help:

Panic Disorder:

Sleep Problems:

Social Anxiety:

How do I book a brief introductory conversation?

You are welcome to contact me via the contact page on this website, email me at: greenskycounselling@gmail.com or text/WhatsApp on 07904 594475, whichever feels best for you. I will normally reply within 48 hours to arrange either a quick phone call to answer any questions or to arrange an assessment appointment at the Coach House.

How do I make an appointment for my child?
In addition to the process on the pricing page, I will need to arrange a short meeting between myself, you and your child (approx 10/15 minutes) so that all parties are clear about how confidentiality, data protection and safeguarding requirements work when a young person accesses counselling. This can be completed on the same day as the assessment appointment, but we will meet 15 minutes before to complete this. When we are all in agreement, I will then see your child to complete the assessment.
What is an assessment?
An assessment is carried out in your first session, where you tell me a bit about you, what has brought you to therapy and what you may like to achieve through attending. It is a good opportunity for you to decide if I am the right therapist for you, and for me to consider whether I am the best person to help with your specific needs, or whether it would be in your best interests to signpost you to a more appropriate therapist or service. During the assessment session, I will take down some information on an assessment form. This is the only time that I will take notes during a session, which are stored securely according to Data Protection regulations.
How often do I have to attend therapy?
I believe that maintaining consistency is helpful when engaging in therapy and would highly recommend that weekly sessions are attended in the initial stages. I understand that some people may find this difficult to commit to, in which case, we would discuss this at assessment and look at the flexibility I can offer.
Are sessions confidential?

Any information disclosed at assessment for counselling and any subsequent counselling sessions will be treated as confidential.
To ensure I am working within the boundaries of the BACP Ethical Framework, I may need to break confidentiality if you disclose there is a risk of serious harm to yourself or others. If this happens, I would, wherever possible, discuss the need to break confidentiality with you and we would likely seek further support from someone together. However, I retain the right to break confidentiality without discussing it with you first, if the urgency of the situation requires me to act immediately to safeguard you or others.

There are exceptions where I am legally bound to pass on information to relevant authorities:

  • Where a child is at risk of harm (Children Act 1989/2004)
  • Where a vulnerable adult is at risk of harm (Care Act 2014)
  • Where there may be a breach of UK Prevention of Terrorism legislation
  • Where there may be a breach of UK Money Laundering Legislation
  • Where there may be a breach of Drug Trafficking legislation

All Counsellors are ethically obligated to undertake regular clinical supervision to ensure our work remains safe and ethical. If I present elements of our work together in supervision, I will ensure your identity remains anonymous.
I am registered with the ICO and all personal information that I hold is kept in line with GDPR guidelines and those provided by my membership body.

How many sessions do I get?
Dependant on your reason for coming to counselling we can discuss your needs during your assessment. I can offer both fixed term and long term therapy with regular reviews.
What happens if I miss a session?
Other than agreed holiday, if the service is closed or I cannot make the session, a missed session will still be payable in full. My cancellation policy requires 48 hours’ notice of a cancellation or 24 hours’ notice in the event of illness.
What happens if I am late?
If you attend a session late, we are unable to make up the extra time at the end. Due to other commitments and appointments, your session time will be shorter and end at your usual time.
Are Therapeutic Play sessions confidential for my child?
I will keep the exact details of what happens in the sessions confidential but can share with you the general themes of the play and talk to you about patterns or topics that come up so that you can help your child at home.

Please do not be offended or worried if your child chooses to keep what they do in their sessions private. It may well be that they have not got the words to explain it to you yet.

What is my role as a parent in Therapeutic Play sessions?

Your role is central to your child and your support of them attending therapy is important.

I do not expect or need ‘good’ behaviour in the sessions, so it helps not to ask children to behave in a certain way when they are with me.

Why are Therapeutic Play counselling sessions more expensive than Young People and Adult counselling sessions?
I have undergone significant further and unfunded training for two years at a postgraduate level to ensure I am providing the best possible therapeutic care and expertise for you and your child.

It is not uncommon for professionals to avoid publicising their fees but I believe in transparency and empowering you with as much information so you can decide if you want to move forward.

The price includes a 50-minute therapeutic play counselling session plus setting up time/tidying time of the playroom before and after the session. It also includes 8-week reviews for 30 minutes with the parents and recording those scores and outcomes, and sharing those with you.

Do you offer Online Counselling?

Online counselling can be offered where appropriate but to best understand what you are going through and what you need, I encourage in-person counselling so that we can build therapist-client trust, working alongside each other. Technology is also not always reliable, but I will be.